Return and Refund Policy
At Everest London, we want customers to have clear information about returns and refunds before making a purchase. This policy explains the conditions and process for returning eligible items purchased from our website.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unworn, unused, and unwashed.
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Include all original tags and labels.
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Be returned in its original packaging or suitable protective packaging.
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Be free from stains, odors, alterations, or damage.
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Have been purchased directly from everestlondon.com.
Returns that do not meet these requirements may not be accepted.
How to Request a Return
To start a return, please contact us at:
When contacting us, please include:
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Your order number.
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The reason for the return.
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Photos of the item if it is damaged, defective, or incorrect.
Once your request has been reviewed, we will provide return instructions and the return address.
Return Shipping
Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
For your protection, we recommend using a tracked delivery service when returning items.
Refunds
After your return has been received and inspected, we will notify you of the outcome.
If approved:
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The refund will be issued to the original payment method used for the purchase.
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Refunds are typically processed within 10 business days after approval.
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Processing times may vary depending on your payment provider or financial institution.
If a returned item does not meet the eligibility requirements outlined in this policy, the return may be rejected and returned to the sender.
Exchanges
If you would like to exchange an item for a different size, please contact us at:
Exchange requests are subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.
To help us review your request, please include clear photographs showing the issue.
Where appropriate, we may offer a replacement, exchange, or refund.
Non-Returnable Items
We cannot accept returns for:
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Items that show signs of use, wear, washing, or damage after delivery.
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Items returned without original tags or labels.
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Items returned after the 30-day return period.
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Items that do not meet the return eligibility requirements described above.
Contact Information
If you have any questions regarding this policy, please contact us:
Email: mail@everestlondon.com
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COMPANY DETAILS
Business Name: Everest London
Company Name: EXIMTRA
Company number - SIREN: 933451213
VAT Number: FR26933451213
Address: 66 AVENUE DES CHAMPS ELYSEES, 75008 PARIS, FRANCE
E-mail: mail@everestlondon.com
Phone number: +33 7 69 15 27 72