Frequently Asked Questions
What products do you sell?
Everest London offers a range of women's clothing and accessories available through our online store. Product descriptions, sizing information, and available options can be found on each product page.
Where do you deliver?
We currently deliver to addresses within the United Kingdom.
How long does delivery take?
Orders are typically processed within 1–2 business days after payment has been confirmed.
Estimated delivery time is generally 6–8 business days after dispatch. Delivery times may vary depending on location and carrier operations.
Is shipping free?
Yes. We offer free standard shipping on all orders delivered within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
What is your return policy?
You may request a return within 30 days of receiving your order.
Returned items must be unused, unworn, and returned with their original tags and packaging. For full details, please refer to our Refund & Return Policy.
To request a return, contact:
How long do refunds take?
After your returned item has been received and reviewed, approved refunds are generally processed within 10 business days.
The time required for the funds to appear in your account may vary depending on your payment provider.
Can I exchange an item?
Exchange requests may be accepted subject to product availability.
To request an exchange, please contact:
mail@everestlondon.com and include your order number and the item details.
Which payment methods do you accept?
We currently accept:
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Visa
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Mastercard
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Maestro
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American Express
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Apple Pay
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PayPal
All orders are processed in British Pounds Sterling (£).
Is my information secure?
We use measures designed to help protect information submitted through our website.
For details regarding how personal information is collected and processed, please refer to our Privacy Policy.
Do you offer discounts or promotions?
From time to time, promotional offers or discount codes may be available. Any applicable terms and conditions will be provided with the offer.
How can I contact customer support?
You can contact our customer support team using the details below:
E-mail: mail@everestlondon.com
Phone number: +33 7 69 15 27 72
How do I choose the correct size?
Sizing information is available on the relevant product pages. We recommend reviewing the size guide before placing an order.
If you need additional assistance, please contact our customer support team.
How should I care for my items?
Care instructions vary depending on the product and materials used.
Please refer to the care label attached to your item and follow the provided instructions.
What should I do if I receive a damaged or incorrect item?
If you receive an item that is damaged, defective, or different from the item ordered, please contact us within 48 hours of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs showing the item and any damage.
We will review the request and advise on the available resolution options.
Additional Questions
If your question is not covered above, please contact us at:
and we will be happy to assist.
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COMPANY DETAILS
Business Name: Everest London
Company Name: EXIMTRA
Company number - SIREN: 933451213
VAT Number: FR26933451213
Address: 66 AVENUE DES CHAMPS ELYSEES, 75008 PARIS, FRANCE
E-mail: mail@everestlondon.com
Phone number: +33 7 69 15 27 72